by ClickHelp — professional help authoring tool Product documentation is a crucial accompaniment to every new digital product. Without effective product documentation, achieving optimal UX parameters becomes challenging. Users rely on reference documents to find answers to questions that emerge during their daily interactions with the product. Moreover, product documentation…

by ClickHelp — professional help authoring tool To create truly effective documentation, technical writers and developers need to collaborate closely despite the fact that they usually have slightly different priorities. Writers aim to produce comprehensive docs that aid end users. Developers focus more on building and shipping robust software. This…

by ClickHelp — professional help authoring tool When subject matter experts create content related to your product, you’re guaranteed high-quality documentation. However, SMEs often use language that may differ significantly from your customers’ language. Technical documentation typically includes technical terms, abbreviations, and even jargon, which can reduce the readability of…

by ClickHelp — professional help authoring tool The rise of AI tools like ChatGPT has many technical writers feeling uneasy about their job security. Headlines warn that robots are coming for a lot of jobs, especially professions involving writing and content creation. With AI assistants now able to generate coherent…

by ClickHelp — professional help authoring tool Without a style guide, it will be hard to create great technical content. No matter how different your documents may be, a style guide will help your team of technical writers to ensure consistency within all your documentation. You may write for different…

by ClickHelp — professional help authoring tool Almost a year since the launch of ChatGPT — and this neural network is still extremely popular. As of today, it is used by more than half a billion users. …

by ClickHelp — professional help authoring tool Eventually, most businesses realize they need to organize training for employees or product users. Without it, product users may waste too much time trying to find information or figure out processes on their own. Employees may struggle with receiving incorrect information from colleagues…

by ClickHelp — professional help authoring tool Maybe you don’t know it, but you must have already come across microlearning many times. You may have just subscribed to a social net channel devoted to learning Spanish or some other language. The information you get in the form of short messages…

by ClickHelp — professional help authoring tool The rise of AI text generators has been nothing short of meteoric. Since ChatGPT launched in late 2022, these tools have exploded in popularity, thanks to their ability to generate text that is both grammatically correct and semantically meaningful. While ChatGPT is everything…