Published inLevel Up!·3 days agoCreating a Taxonomy from the Ground Up with Findability in Focusby ClickHelp — professional help authoring tool The creation of content is an on-going process. The company’s technical writers constantly create content to support the product, incorporating new features and developments. Additionally, it is common for similar issues to be covered in different documents, as is typical for CCMSs (component…Technical Writing7 min readTechnical Writing7 min read
Published inLevel Up!·May 25Maximizing User Satisfaction: Improving Technical Documentation with User Feedbackby ClickHelp — professional help authoring tool If technical writing is your trade, you should know that it is not a one-way street. Technical writers collaborate with other stakeholders, such as managers, marketers, and developers. However, many writers tend to forget that they work primarily for the target audience. That…User Satisfaction9 min readUser Satisfaction9 min read
Published inLevel Up!·May 17What Is a Business Requirements Documentby ClickHelp — professional help authoring tool A business requirements document (BRD) is a reflection of the main idea behind a project. It describes the goals and objectives of the project and the results it is designed to achieve. No matter what field you are working in, you need a…Technical Writing7 min readTechnical Writing7 min read
Published inLevel Up!·May 10Top Features to Look For in an Online Documentation Toolby ClickHelp — professional help authoring tool Today, documentation is one of your company’s assets. It helps your customers understand how your product works or, putting it differently, enhances the usability of your product. This is why documentation should often combine seemingly opposite features. It should be both comprehensive and…Technical Communication8 min readTechnical Communication8 min read
Published inLevel Up!·May 370 Years of Educating Technical Writers: The STC Storyby ClickHelp — professional help authoring tool For 70 years, the Society for Technical Communication (STC) has been at the forefront of advancing the theory and practice of technical communication. In this article, we’ll take a closer look at the history and mission of the STC and explore how it…Stc5 min readStc5 min read
Published inLevel Up!·Apr 27ClickHelp April 2023 Blossom Update Overviewby ClickHelp — professional help authoring tool Our latest Blossom update will take your content creation to the next level with Markdown import, better PDF export, Confluence import updates, and more. We have made the initial steps towards a complete transformation of the Contributor’s app that are sure to ease…Technical Writing10 min readTechnical Writing10 min read
Published inLevel Up!·Apr 19How to Develop an Employee Handbookby ClickHelp — professional help authoring tool At least once in their career, most employees, both new hires and experienced ones, have faced a situation when they lack information concerning their working routine, business relations, or legal counsel (information about their rights and responsibilities). Each time this happens, employees find…Employees8 min readEmployees8 min read
Published inLevel Up!·Apr 12Documentation Portal Design: Why Is It Important and How to Create Stunning Oneby ClickHelp — professional help authoring tool In today’s digital age, product documentation has become an essential component of a successful business. However, it’s not just about having clear and concise documentation for your customers. It’s also about creating a seamless experience for them when accessing this information. That’s where…Techcomm5 min readTechcomm5 min read
Published inLevel Up!·Apr 5Improve Readability With Flesch-Kincaid Grade Levelby ClickHelp — professional help authoring tool ‘Reading and comprehension skills’ is a term usually associated with schooling. We often hear these words pronounced by a school teacher and applied to students. We are used to thinking these skills are relevant only at the beginner stages of education. However, ‘reading…Flesch Kincaid9 min readFlesch Kincaid9 min read
Published inLevel Up!·Mar 30Structured Authoring Environments and Pharma Industryby ClickHelp — professional help authoring tool Any technical writer knows that the document creation process can be full of challenges. From using the right terminology to using the appropriate tools, there are a lot of things that can trip you up. For example, technical writing in the pharmaceutical industry…Techcomm10 min readTechcomm10 min read
