Published in Level Up!·1 day agoKnowledge Manager: The Role, Responsibilities, and Hiring Guideby ClickHelp — professional help authoring tool Even if your business is dynamic and brings you profit, you can still make it better by introducing a position of a knowledge manager in your company. You may say that you already have a documentation management program, but there is one thing…Knowledge Management6 min read
Published in Level Up!·Aug 3Best Practices for Creating Developer Documentationby ClickHelp — professional help authoring tool Developer documentation is the foundation for every new mobile or web app. This is due to the process of constant integration that rules today’s IT world. Isolated software simply does not exist anymore. It means that many identical or similar features (code elements)…Techcommunity7 min read
Published in Level Up!·Jul 27Teamwork Process Across Different Time Zonesby ClickHelp — professional help authoring tool Today’s global business has global geography. It often means that a company has headquarters in one place and branches in different areas of the world with a time difference of several hours. …Timezone8 min read
Published in Level Up!·Jul 21Things You Absolutely Need to Know to Create a Help Centerby ClickHelp — professional help authoring tool A help center has become an essential element of any website. Without a help page, your customer service will be flooded with complaints and requests, often similar or even identical. …Techcommunity8 min read
Published in Level Up!·Jul 13Tips to Write a Perfect Technical Writer Resumeby ClickHelp — professional help authoring tool When applying for a job, you need to submit a CV ( curriculum vitae) with your personal details, education, qualifications, and work history. Most jobs are advertised online, and before you submit your CV, you should study the job description carefully. It is…Cv7 min read
Published in Level Up!·Jul 8ClickHelp July 2022 Echo Update Overviewby ClickHelp — professional help authoring tool As we move into the third quarter of 2022, ClickHelp continues to grow and become an even more important tool for technical content creators in different industries. …Technical Writing6 min read
Published in Level Up!·Jun 29Who Is an API Technical Writer?by ClickHelp — professional help authoring tool There are many types of technical writers, such as an automotive technical writer, a technical writing manager, etc. This blog will explain what an API technical writer’s job is about. What Is an API? API stands for Application Programming Interface. It means a code that allows two…Tech Writing6 min read
Published in Level Up!·Jun 22Content Usability and Contextsby ClickHelp — professional help authoring tool Marketers have long realized that products won’t sell themselves. Sales have to be boosted by high-quality content that accompanies every product. Most often, content means technical documentation that comes together with the product: manuals, quick start guides, specs, instructions, etc. …Techcomm7 min read
Published in Level Up!·Jun 15What Are the Advantages of Online Documentation?by ClickHelp — professional help authoring tool As your business grows, the knowledge base of your company expands, and your employees might need new tools to manage it. Technical documents stored on PCs often get lost, or people just forget to share them in the common folders accessible to most…Techcomm7 min read
Published in Level Up!·Jun 8How to Use Technical Content to Improve Customer Experienceby ClickHelp — professional help authoring tool Technical content is what you need to attract the target audience to your product, project, or business. Your product may be theoretically in demand, but people won’t become your customers until you formulate for them what they need. This may sound absurd, but…Techcomm8 min read
